Les:Working with the team in the showroom has meant that we are able to give a very personalised service. We give answers to detailed technical questions virtually immediately while customers are still in store.
Our sales staff are very knowledgeable. Sandra has years of experience and knows our range of products inside out. She has been joined by Jo and more recently Laura, all three work well as a team.
Additionally, I am usually on hand in the showroom, my office area is a working example of our Home Office range of products. There has been plenty of interest in our office Designs since it was installed.
Woodrobes now offers a 12 months 0% finance package, which helps some of our customers. It’s working well and we hope to see a significant increase in the number of customers utilising this service.
We have a constant stream of new colours, styles, glass finishes and acrylics being added to the range by manufacturers. We now have an increased manufacturing capacity which will have an effect on our ability to supply and fit more quickly once an order is placed.
The most noticeable change is the addition of a new vehicle to our fleet. The new Vito is highly visible and displays many of our recent fitted bedrooms.
We have a number of existing customers returning for additional bedrooms, which is always a good sign that we are doing the right things and heading in the right direction.”